We ship worldwide. 30-day return policy. Free standard shipping on orders over $200.

RETURN POLICY

RETURN POLICY Last updated May 21, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

You are supporting independent Moroccan crafts mens and a young creative business by purchasing from us! Handcrafted artifacts from the Worlds Handicrafts are ethically imported. We visit traditional souks, which are vibrant Moroccan markets packed with beautiful handcrafted items. We hand-pick the most amazing finds and bring them back to you. We also aim to support talented crafts mens from around the world by presenting their work on our website. It’s our method of encouraging originality and ingenuity.

Return

We’re not happy unless you’re happy! We want to satisfy, so if you’re not satisfied with your order, we’ll do everything we can to improve it! Please notify us through email within 5 days of receiving your order if you would like to return it. For a full refund, please return undamaged product to us within 14 days, Contact Us Please For Return Address ( same time you can keep the item and we will progress refunds (only for the same item ), securely packaged.

Returns must be received within 14 days after purchase.
Your purchases must be in brand new condition with no evidence of wear.
The buyer is responsible for the shipping expenses associated with returning the goods.
You will receive a full refund via PayPal once we receive your returned item. We’ll send you an email once your return has been processed!

Damaged items

Please keep in mind that we take great care in shipping, and things are rarely damaged when they arrive. However, if any of your things are damaged, please contact us within 14 days of receiving your order and we will either refund your purchase price or give you free new items.

Who exactly is Comptoir Artisanal ?

You can Read About us in this page : About us .

But concerned our Mission is We’d want to put a greater emphasis on the development of Berber know-how. We want artists to be able to completely enjoy their lives without having to worry about fundamental requirements that remain unmet for some of them even now. We collaborate with these artists to resurrect traditional art and offer new life to those who have been affected by the economic and social upheavals of human communities.

When and how can I order?

You can place an order on our website at any time of day, seven days a week. All orders are confirmed via email within 24 hours. If you have not received an email confirmation within 24 hours, please check your spam folder. Because some email boxes are more sensitive than others, our email may get up there. Monday through Friday, 9 a.m. to 5 p.m. are standard business hours (Moroccan local time). Emails are frequently checked and answered to outside of work hours. Please do not hesitate to contact us if you have any questions. Within 48 hours after placing your order, your order will be dispatched from Marrakesh, Morocco using Amana Post services. We’ll send you an email once your order has been shipped.

Payment

All of our online transactions are handled safely by PayPal . We accept Visa and MasterCard credit cards, as well as debit cards and direct PayPal payments. Please note that you do not need a PayPal account to make a credit or debit card payment. You will be led to Paypal after clicking the Purchase button on our site. If you don’t have a PayPal account, you can still place your order by clicking the “Don’t have a PayPal account” link (found below the yellow button).

Tax

THERE ARE NO SALES TAXES ON ORDERS PLACED Worldwide ! (You folks are incredibly fortunate!) Enjoy!)

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

COMPTOIR ARTISANAL

Phone : +212 8 08 68 14 34
N° 13 Derb Al Hargasa Laksour, Medina, 40000 marrakech, Morocco
Email: contact@comptoir-artisanal.com